First Steps Financial Education (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a responsible and transparent way. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Your name

• Email address

• Phone number

• Information you provide through enquiry forms, bookings or emails

• Information shared during consultations or educational sessions

We do not intentionally collect sensitive information unless it is necessary for the services you request and you provide it willingly.

2. How we collect your information

We collect personal information when you:

• Contact us via our website, email or social media

• Book a session or make an enquiry

• Participate in a consultation, workshop or educational program

• Subscribe to updates or communications (if applicable)

3. How we use your information

Your personal information is used for purposes including:

• Responding to enquiries and providing our services

• Booking and managing appointments

• Communicating with you about our services

• Improving our website and service offerings

• Meeting legal or regulatory obligations

We only use your information for the purpose for which it was collected, unless required or permitted by law.

4. Disclosure of personal information

We do not sell, rent or trade your personal information.

We may disclose your information only when:

• It is required by law

• You have provided consent

• It is necessary to provide our services (for example, trusted service providers such as website hosting or booking platforms)

Any third parties we use are expected to comply with privacy and confidentiality standards.

5. Storage and security of information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.
Information may be stored electronically or in hard copy and is only accessible to authorised persons.

6. Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out of date or incomplete.

To request access or correction, please contact us using the details below.

7. Cookies and website analytics

Our website may use cookies or analytics tools to improve user experience and understand website traffic. This information is generally anonymous and does not identify you personally.

You can adjust your browser settings to refuse cookies if you prefer.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated date.

10. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or how your personal information is handled, please contact:

First Steps Financial Education
Email: elle@firststepsfinancialeducation.com.au
Website: www.firststepsfinancialeducation.com.au

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Last updated 8th January 2026.